Refund policy

At House of Barsana, we take pride in delivering premium-quality products. Every order is carefully inspected before dispatch.

Returns and refunds are accepted only in the following cases:

• The product received is damaged during transit.
• The customer receives an incorrect product different from what was ordered.

To be eligible for a return or replacement:

• The issue must be reported within 48 hours of delivery.
• An unboxing video and clear photographs of the product and packaging are required as proof.
• The product must be unused, unwashed, and returned in its original condition with all tags and packaging intact.

Returns or refunds will not be accepted for: 

• Change of mind.
• Color variations due to screen or lighting differences.
• Personal preferences regarding fabric, texture, or design.
• Incorrect orders placed by the customer.
• Products that have been used, washed, altered, or damaged after delivery.

Once the returned product passes our quality inspection, a replacement or refund (as applicable) will be processed within 5–7 business days.

For any assistance, please contact our customer support with your order number.