Who we are

House of Barsana operates this online store at houseofbarsana.com. For questions about this policy or your personal information, contact us using the details at the end of this page.

Information we collect

We collect information that you provide, information generated by your shopping activity, and limited technical information needed to run and protect the site.

Please do not send payment card numbers or other sensitive information through a contact form, email, or WhatsApp message.

How we use your information

• Process orders, confirm payment, arrange delivery, and handle returns or support requests.
• Respond to your questions and provide the services you request.
• Maintain customer accounts, shopping carts, and site security.
• Keep records needed for accounting, tax, fraud prevention, and other legal obligations.
• Improve the website and understand how it is used, where analytics tools are enabled.
• Send promotional messages if you choose to receive them, subject to applicable law.

Cookies and similar technologies

Our store may use cookies or browser storage to keep your cart working, remember your session or account, and maintain site security. These functions help the shopping experience operate correctly.

If analytics, advertising, or embedded media services are enabled on a page, those services may use additional cookies or similar technologies. You can manage or delete cookies through your browser settings. Blocking essential cookies may affect the cart, checkout, or account features.

Payments and sharing

We share only the information reasonably needed to operate the store and fulfil your order with service providers such as payment processors, shipping and delivery partners, website hosting providers, and customer-support or email services. Their handling of information is also governed by their own privacy practices.

If you pay online, the payment provider processes the payment details needed for the transaction. We receive information such as payment status, method, and a transaction reference; we do not ask you to send complete card details to us by message. We may also disclose information when required by law or to protect the rights and security of customers and the store.

Some providers may process data outside India, subject to applicable requirements.

WhatsApp, social links, and videos

If you choose a WhatsApp or social media link, you leave our website and interact with that platform under its own privacy terms. A WhatsApp enquiry may include the message and phone number you choose to share.

Some pages may contain videos hosted by services such as YouTube or Vimeo. When you load or play embedded content, the video provider may receive technical information about your visit. Please review the provider’s privacy policy for details.

Marketing choices

If you sign up for promotional email or messages, we may use your contact details to send offers or store updates. You can ask us to stop by using an unsubscribe option where provided or by emailing Houseofbarsana@gmail.com. Order and service messages may still be necessary to complete a purchase or respond to a request.

How long we keep information and how we protect it

We keep personal information for as long as needed to fulfil the purposes described here, resolve enquiries or disputes, and meet applicable accounting, tax, or legal requirements. Retention for inactive accounts and order records also depends on the store’s configured retention settings. When information is no longer needed, we delete or anonymise it where practicable and legally permitted.

We use reasonable administrative and technical measures to help protect information against unauthorised access, loss, or misuse. No internet service can guarantee absolute security.

Your choices and privacy requests

You may contact us to ask what personal information we hold about you, request a correction or deletion, withdraw a consent you previously gave, or raise a privacy concern, subject to applicable law. We may need to verify your identity before acting on a request. We may retain certain records where required for legal, tax, or order-related reasons.

Email Houseofbarsana@gmail.com with the subject line Privacy Request. If you have an order, including its number helps us locate the relevant record. We will review and respond in accordance with applicable law.

Changes to this policy

We may update this page when our services, technology, or legal requirements change. The “Last updated” date above shows when this version was published. Please revisit the page for the latest information.

Contact us