About these terms

House of Barsana operates this online store at houseofbarsana.com. By using the website or placing an order, you agree to these Terms & Conditions and the information presented to you at checkout. If you do not agree, please do not place an order.

Nothing in these terms limits rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

Products and descriptions

We aim to describe and photograph our sarees and other products accurately. Colours may look slightly different across screens, lighting conditions, and photography. Handcrafted fabrics may also show small variations in weave, texture, pattern placement, or finishing that form part of their individual character. A variation does not override your rights where a product is damaged, defective, or materially different from its description.

Please check the product page for fabric, dimensions, included items, care information, and any product-specific notes before ordering. A blouse piece, fall, edging, or accessory is included only when the product listing says so. Contact us if you need clarification.

Products and quantities are subject to availability. We may update or discontinue a listing, but we will address any affected paid order as described below.

Prices, taxes, and offers

The price displayed when you check out is the price applicable to your order, subject to correction of an obvious error before an order is accepted. Any applicable taxes, delivery charges, or other payable amounts should be shown before you complete checkout. Prices and offers may change for future orders.

Discounts, coupons, and promotions may have stated eligibility conditions and validity periods. Unless an offer says otherwise, promotions cannot be combined. If a displayed price or stock level is clearly wrong, we will contact you before processing the order and offer the appropriate correction or cancellation with a refund of any amount paid for the affected item.

Orders and payments

Submitting an order is a request to purchase the items in your cart. We may send an acknowledgement after checkout; an order is confirmed when we accept and process it. If we cannot fulfil an order because an item is unavailable, a payment cannot be verified, or there is a material listing error, we will contact you and, where payment was collected, arrange a refund for the unavailable or cancelled item.

Please provide accurate contact and delivery information. Available payment methods are shown at checkout. Payments made online are handled through the payment service offered there; a payment may be subject to its verification and security checks. Do not share card details or one-time passwords with us over email, phone, or WhatsApp.

Shipping and delivery

Delivery availability, charges, and estimated timelines depend on the destination and the information shown at checkout or in the applicable shipping information. An estimate is not a guaranteed delivery date. Once an order is dispatched, courier tracking may be shared where available.

We may contact you if the address is incomplete, a location is not serviceable, or a delivery attempt fails. Please inspect your parcel on arrival and contact us promptly if the package or product is damaged, an item is missing, or you receive the wrong product, so we can review the issue and offer an appropriate remedy.

Cancellations, returns, and refunds

For a cancellation, exchange, return, or refund request, contact us at Houseofbarsana@gmail.com with your order number and the issue. If you have received the item, include clear photos where they help us assess damage, a defect, or a wrong item.

Any published return or refund policy and product-specific conditions should explain eligibility, steps, timelines, shipping responsibilities, and the refund method. We will apply the policy communicated for your order together with your rights under applicable law. Do not send a product back before receiving return instructions from us. Where an order is cancelled by us after payment, we will arrange a refund for the cancelled amount.

Using the website

You agree to use the website lawfully and to provide accurate information when placing an order or contacting us. Please do not attempt to interfere with the site, misuse another person’s account or information, submit fraudulent orders, or upload harmful code.

If an account feature is available, keep your login information secure and notify us if you suspect unauthorised use. We may limit access to the website where reasonably necessary to address misuse or protect the store and its customers, subject to applicable law.

Website content and reviews

Product photographs, text, graphics, branding, and website design are owned by House of Barsana or used with permission. You may browse them for personal shopping, but please do not reproduce or commercially reuse them without permission.

If you submit a review or other content, please make it truthful, relevant, and respectful, and ensure you have the right to share any images or text. You permit us to display that content in connection with the store. We may moderate content that is unlawful, misleading, abusive, or unrelated to the product.

Privacy and external services

Our Privacy Policy explains how we handle information collected through shopping, browsing, and customer support. Please read it alongside these terms. Our website may also link to WhatsApp, social platforms, payment providers, or other third-party services. Their own terms and privacy practices apply when you use them.

Website availability may occasionally be affected by maintenance or technical problems. If an interruption affects an order or payment, contact us so we can investigate. These terms do not remove remedies available to you under applicable law.

Changes and applicable law

We may update these terms from time to time. The version displayed when you place an order generally applies to that order, together with the product and checkout information presented then. The date above identifies this version.

These terms are governed by the laws of India. Any dispute will be handled through the courts or consumer forums with jurisdiction under applicable law. Please contact us first if there is a problem with an order so we can try to resolve it promptly.

Contact us